Retail Doctor Group

We're pleased to announce that our CEO Brian Walker will be joining as a panelist in the upcoming 'In-Conversation Webinar Series: Retailing in the Trenches...How to Navigate Challenging Trading Conditions.' This event will take place on Thursday, May 2, 2024, from 8 AM to 9 AM AEDT. Register now: https://lnkd.in/g5KUamJY #retaildoctorgroup #retention #acquisition #customerlifetimevalue #points4purpose #loyalty

We are delighted to announce that CouriersPlease, a pioneering force in retail logistics, has been awarded the Franchise Excellence category at the 2024 Australian Retail Innovators Awards. This accolade reflects their outstanding ability to blend innovative delivery solutions with robust franchise operations. CouriersPlease has redefined retail logistics by introducing tailored solutions that significantly enhance customer interactions and operational efficiency. Their commitment to franchise excellence is evident in their deployment of electric delivery vans and development of high-tech depots, all aimed at reducing environmental impact and improving service quality. Eager to learn more？Download here: https://lnkd.in/g5KUamJY Wondering how to innovate your business services? Contact us at businessfitness@retaildoctor.com.au to discuss how we can help you enhance your customer experience. Brian Walker Anastasia Lloyd-wallis Simon Neilson Ebeltoft Group #ARIAwards2024 #FranchiseExcellence #RetailInnovation #SustainableRetail #AustralianBusiness

Remember your last experience purchasing a bed frame and mattress? The time spent cleaning up the packaging and assembling the bed? We are proud to announce that Koala, the winner of the Customer Experience category at the 2024 Australian Retail Innovators Awards, has transformed the way we think about furniture delivery. Koala understands customer pain points and has developed an innovative delivery strategy that offers a hassle-free purchasing experience. With Koala, you can expect fast delivery alongside premium options that include furniture assembly and cleanup, leaving your room spotless. Curious about the details of Koala's innovations? Download more information here: https://lnkd.in/gHgREdtk Wondering how to innovate your business services? Contact us at businessfitness@retaildoctor.com.au to discuss how we can help you enhance your customer experience. Brian Walker Anastasia Lloyd-wallis Simon Neilson Ebeltoft Group #customerexperience #delieveryinnovation #retailinnovation #retail #austrlianretail

Welcome to Our Wednesday Blog Insights Day! We're pleased to present our latest insights, meticulously prepared by the RDG team with valuable contributions from our global partners at the Ebeltoft Group. This edition features perspectives from our CEO, Brian Walker, and our Head of Insights, Anastasia Lloyd-wallis. The focus of this article is on the emerging "value-driven consumer" — a discerning group reshaping the rules of engagement with brands. These consumers demand more than transactional relationships; they seek authentic connections, ethical practices, and brands that echo their personal values with a clear sense of purpose. #WednesdayWisdom #RetailInnovation #DigitalTransformation #RDGInsights #RetailTrends #BusinessStrategy #IndustryInsights #valuedriven #consumerexperience

🎙️ Retail Doctor Group | New Podcast Episode Alert! 🎙️ In this episode, our CEO Brian Walker engages in a conversation with Judy Coomber, the CEO of Peter Alexander and the winner of the 2024 Australian Retail Innovators Awards in the Inspiring Retail Leaders category. Judy explores how teamwork and customer feedback drive innovation, emphasizing the necessity for innovation to produce commercial results. She also delves into cultivating a corporate culture that embraces risk-taking and discusses the supportive role of technology in business development. We hope you enjoy this enlightening conversation! Would you like to discuss your thoughts on retail innovation with Brian Walker? Please email brian@retaildoctor.com.au to schedule a chat. Listen now here: 🌐 RDG Website: https://lnkd.in/gQtqDWtK 🎙️ Spotify: https://lnkd.in/gQJHZBNj 🎙️ Apple: https://lnkd.in/gJ_-Zyra 🎙️ Google Podcasts: https://lnkd.in/g5zFTNhQ Ebeltoft Group Retail Doctor Group #retail #retaildoctorgroup #podcast #retailinnovation #austrlianretail

Are you aware of the significant impact loyalty programs have on businesses? Explore the latest findings with our 2024 Consumer Loyalty Whitepaper, a collaborative effort with Pureprofile that investigates how loyalty programs influence consumer behaviour. Interested in downloading the whitepaper? Click here for more details: https://lnkd.in/gKp2pg3t Looking for customised insights on consumer behaviour for your company? Please contact Anastasia Lloyd-wallis at anastasia@retaildoctor.com.au to set up a consultation. Anastasia Lloyd-wallis Pureprofile Ebeltoft Group Brian Walker Retail Doctor Group #consumer #consumerloyalty #marketresearch #loyaltyprograms #australia #australiaretail #retail"

Thank you to everyone who participated in the 2024 Australia Retail Innovators Awards! Now in its fifth year, this award is among the most recognized and prestigious in the Australian retail sector. This year, we introduced six categories, and we are delighted to announce the winners: ✨ Customer Experience 🎉 Winner: Koala Finalists: Grouch & Co, Carma, Bolt + Buckle, Lorna Jane, Sleepy's, The Mattress Professionals, Australian Audiology Hearing Specialists, Naked Wines ✨ Digital Innovators 🎉 Winner: The Party People Finalists: Koorong, Just Sunnies, Carma, Glow Collection, Swatch Ltd. ✨ Franchise Excellence 🎉 Winner: CouriersPlease Finalists: Bridgestone Select Australia, Just Cuts™ Franchising, San Churro ✨ Marketing & Brand 🎉 Winner: The GPT Group - Melbourne Central Finalists: Home Fires The Fan Man, THE ICONIC ✨ Social Cause 🎉 Winner: Balloon Recycling Australia Finalists: A.SINGLE.PIECE, Floorworld ✨ Inspiring Retail Leaders 🎉 Winner: Judy Coomber - Peter Alexander Finalists: Damian Madden, Belinda P., Briony Kennedy, Richard Thame, Dean Salakas, Kevin Lacey, Marc Moniz, OLIVIA CARR, Carlos Antonius, Brenton Howie, Anna Strzelczykowski, Michael Linke Congratulations to all our winners, and a huge thank you to all the finalists who shared their innovative stories with us. 🔗 Download and explore their innovative case studies here: https://lnkd.in/gHgREdtk Want to be innovative and stay ahead of the curve? Contact us at businessfitness@retaildoctor.com.au. Retail Doctor Group Retail Fest Brian Walker Anastasia Lloyd-wallis Simon Neilson #2024ARIAWinners #RetailExcellence #CustomerExperience #DigitalInnovation #FranchiseSuccess #BrandMarketing #SocialImpact #RetailInsights #InnovationAwards

Welcome to Our Wednesday Blog Insights Day! We're pleased to present our latest insights, meticulously prepared by the RDG team with valuable contributions from our global partners at the Ebeltoft Group. This edition features perspectives from our CEO, Brian Walker, and our Head of Insights, Anastasia Lloyd-wallis. The focus of this article is on digital dependency as a key driver of digital transformation. The traditional shopping model—where transactions occurred simply between a customer and a storefront—is becoming obsolete. Dive into this article for a detailed exploration of how digital dependency shapes business strategies and consumer behaviors, providing actionable insights for businesses looking to adapt and thrive in the digital era. #WednesdayWisdom #RetailInnovation #DigitalTransformation #EbeltoftGroup #RDGInsights #RetailTrends #TechInRetail #FutureOfShopping #BusinessStrategy #IndustryInsights

We're delighted to announce the winners of the 2024 Australian Retail Innovators Awards across six award categories. Congratulations to all the winners listed below! ✨ Customer Experience Koala ✨ Digital Innovators The Party People ✨ Franchise Excellence CouriersPlease ✨ Marketing & Brand The GPT Group - Melbourne Central ✨ Social Cause Balloon Recycling Australia ✨ Inspiring Retail Leaders Judy Coomber - Peter Alexander We would also like to thank all our finalists for sharing their inspirational business stories with us and for their contributions to the retail industry. The case studies of all our finalists are documented in the 2024 Australian Retail Innovators Awards. Download here for invaluable insights: https://lnkd.in/gHgREdtk Retail Doctor Group Retail Fest Ebeltoft Group Brian Walker Anastasia Lloyd-wallis Simon Neilson #2024ARIAWinners #RetailExcellence #CustomerExperience #DigitalInnovation #FranchiseSuccess #BrandMarketing #SocialImpact #RetailInsights #InnovationAwards

Warmest congratulations to every finalist in every category at this years Australian Reetail Innovators awards for 2024 Brian Walker